Shiyan Xuchengyu International Trade Co., Ltd.
Contact Person:Jenny Ke
Email:info@xuchengyu.com
Phone Number:+8618871955930
Whatsapp::+8618871955930
Have any questions?
We're here to help.
Sales
The Sales Department is responsible for promoting and selling products,providing services to achieve sales targets and enhance customer relationships.
+8618871955930
Complaints
Handle customer complaints politely, investigate issues promptly, coordinate solutions with relevant teams, and record feedback to improve service quality.
+8619971687018
Returns
Process return requests efficiently, inspect returned items, issue refunds or exchanges as per policy, and maintain records for smooth returns management.
info@xuchengyu.com
Marketing
Develop and execute marketing strategies to promote products, increase brand awareness, drive traffic, and boost sales through various channels.
+8615867915213
People usually ask these
How can I cancel my order?
To cancel your order, please log in to your account, go to “Order History,” find the relevant order, and click the “Cancel Order” button (if available). For further assistance, contact our customer service team.
Why is my registration delayed?
Your registration may be delayed due to security verification, system processing time, or incomplete information. Please check your email for updates or contact us for assistance.
What do I need to buy products?
To buy products, you need to register an account, browse our catalog, add items to your cart, and complete the payment process.
How can I track an order?
To track your order, log in to your account, go to “Order History,” and click the “Track Order” button to view real-time shipping updates or contact us.
How can I get money back?
To get a refund, please contact our customer service team to initiate a return request. We’ll assist you based on our return policy.
